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Nothing here is filtered by a bot or triaged through a support tier. The clearer you are about what you need, the faster we can give you a useful answer.

We answer editorial enquiries within three to five working days. Where a matter is time-sensitive, such as a tip with an imminent deadline or a request to respond to a claim before we publish, say so at the top of your message and we will prioritise it.

Use this route if you hold information about a story, a document you believe is in the public interest, expertise directly relevant to something we have published, or a correction to a specific article.

A useful tip tells us what you know or observed in your own words rather than in the form of a press release, gives the context that makes it significant, and says whether you are willing to speak to an editor. You do not need a complete picture. Tips routinely lead somewhere we did not expect. You do need to be clear about what you know directly and what you have heard from someone else, because the two are handled very differently.

If confidentiality matters, say so in your first message rather than later. We take source protection seriously and we would rather know before you have told us anything sensitive.

If you believe we have published something factually wrong, tell us what the piece says, what you believe is correct, and how you know. Every message of this kind is reviewed by an editor rather than by whoever is nearest.

Our corrections policy, including what we correct silently and what carries a permanent notice, is set out in full on the process page.

We consider republication case by case and we do not grant blanket syndication licences. Any republication must carry full attribution, the original publication date and a link to the canonical piece on this site. Premium pieces are not available for republication without a separate agreement.

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For a question about your membership, billing or account access, include the email address the account is registered to. Without it we cannot look anything up, and asking for it is the most common reason a reply takes longer than it should.

For questions about our editorial remit, our coverage, our ownership or how we are funded, simply ask. We are transparent about how this publication is governed and paid for, and we would rather answer than have it guessed at.